We cooperate with trusted shipping companies. Smaller items are delivered via standard courier services, while large-sized products are transported by dedicated freight carriers. We also have our own assembly and logistics team. All of this is to ensure the highest quality of delivery and the safety of your product during transport.

The time it takes to process and deliver your order depends on several factors – the capacity of our workshop, material availability, and logistical conditions. During the ordering process, you can check the estimated delivery time, which is displayed next to each product. A more detailed update will be provided by our consultant during the fulfillment of your order.

We always aim to meet your expectations and needs with every product. However, there may be situations when a customer decides to cancel their purchase despite our best efforts. Below, you will find information on how we handle such cases, as well as details regarding delivery.

Not fully convinced about your TAMO piece? We offer the comfort of hassle-free returns. If you’re not satisfied with the product, we can help you arrange the return shipment. Return shipping costs are covered by the customer.

If your order included free delivery, please contact us at: hello@tamo.design – we’ll provide the return shipping cost and all necessary details.

You have 14 days from the date of delivery to request a return. Just send us a message to let us know. For more details, feel free to reach out via email.

Delivery Within the European Union (Excluding Poland):

Shipping costs are calculated based on your location and the selected products. The total cost will be displayed in your shopping cart at checkout.

Delivery to Switzerland, Norway, and the United Kingdom:

We do deliver to Switzerland, Norway, and the UK; however, please be aware that additional customs duties may apply. These charges are determined and collected directly by local tax authorities and must be paid separately by the customer. For more information about these charges, please contact your local tax office.

For delivery inquiries, feel free to reach out to us at: hello@tamo.design

Delivery to European Islands:

If your order is to be delivered to a European island, we reserve the right to charge additional shipping fees. In such cases, we will inform you of the surcharge amount, and you will have the option to either cancel the order or accept the additional delivery cost.

If you have any questions regarding island deliveries, please contact our customer service team at: hello@tamo.design

We understand that everyone has the right to change their mind. That’s why you can cancel your order anytime before it’s shipped and receive a 100% refund.

Simply email us at hello@tamo.design, and we’ll guide you through the cancellation process and arrange the refund.

To be eligible for return, the product must be undamaged and show no signs of use. Only standard catalogue products are eligible for return. The customer is responsible for the return shipping costs.

Returned items must be securely packaged to ensure safe transport back to our facility—ideally in the original packaging.

To request a return, please contact us at hello@tamo.design.

After receiving your delivery, please inspect the product carefully and inform us immediately if anything is missing or if the item was damaged during transport. If you notice any damage or signs of wear or mishandling, it is important to report it.

Please make sure to properly document any damage—take photos of the packaging or describe the condition of the product in detail, ideally in the presence of the delivery carrier. This helps us process your claim fairly and efficiently.

Depending on the product and your preference, we may offer a partial refund or send a replacement part for the damaged item. You may also file a complaint and request a full product replacement.